Trip Advisor have announced the results of their Travellers Choice Hotel Awards 2012 and La Villa Marbella was named as one of the best hotels in the world.
The hotel, situated in Marbella’s Old Town, was crowned as the Best Hotel in Spain for Service, coming fourth in Europe and seventh in the world.
Speaking to The Olive Press before collecting his award owner Marcus Torres, 45, said “How can I put it into words? I’m delighted.”
“I think it’s because of all the extra work we do. Many hotels focus a lot on providing the best facilities and equipment – which of course is important as well – but what makes us different is that we are really, really focused on service,” he added.
The 150 year old building has been refurbished to the highest standard and has been running as a hotel since 2004. It has over 550 reviews on the Trip Advisor website from customers who describe their experience following their visit.
“TripAdvisor is a really authentic reference for people to use,” said Marcus.
While many review websites are compiled by professionals or journalists the reviews on the Trip Advisor website are written by members of the public who have actually stayed there and have first hand experience of the hotel. Marcus added that this makes the site reviews “very credible.”
Other categories in the awards included Best Hotel, Best Beaches and Trendiest Hotel in which another Spanish hotel, the AC Hotel Palacio, Cordoba, came in eighth.